The vision of smart city is to integrate people, place, technology and data to manage city assets and to improve quality of life of city dwellers by meeting their needs. Currently in cities, there are numerous processes that are of manual nature and the texts generated from the manual processes are then later digitalized thus consuming more time and resources. Nonetheless, there are fewer initiatives so far that provide guidelines in the form of artifacts, to developers to design and develop processes as well as interfaces that directly capture citizens’ feedback and requirements online via an interactive, collaborative, service-oriented smart city platform.

The aim of the Civitas Digitalis project is to support the development of new services for the smart service city of the future and to increase the quality of the life of citizens by means of citizens’ participation in urban development. They are involved as active co-designers of services.


Figure: The three artifacts of the Civitas Digitalis project on the basis of their developmental dimensions